CUSTOMER ACCOUNT MANAGER

• Serve as the main liaison for customer inquiries, requests, and problem resolution.

• Develop and maintain strong, long-lasting client relationships.

• Manage a portfolio of customer accounts, ensuring their needs are met and exceeded.

• Provide ongoing support, guidance, and advice to clients, including onboarding and training for new customers.

• Proactively communicate to ensure clients are satisfied and issues are addressed quickly.

• Oversee customer account management activities, including contract negotiations and renewals.

• Identify opportunities for account growth, upselling, cross-selling, and product/service improvements.

• Collaborate with internal teams such as Sales, Customer Success, and Product Development to deliver tailored solutions.

• Prepare and present progress reports, metrics, and status updates to clients and internal stakeholders.

• Track client account performance, usage, and metrics, recommending optimizations as needed.
  
  

REQUIRED SKILLS & QUALIFICATIONS

• Proven experience in customer service, client relations, or account management (1–5+ years depending on seniority of the role).

• Excellent communication and interpersonal skills, with a focus on customer satisfaction.

• Strong problem-solving, conflict-resolution, and decision-making abilities.

• Ability to work independently and within a cross-functional team.

• Organizational and time-management skills; able to manage multiple projects simultaneously.

• Proficiency with CRM software (e.g., Salesforce, HubSpot, Zoho CRM).

• Analytical skills for reporting account performance and monitoring market trends.

• Strong negotiation and sales skills are a plus, especially for roles that emphasize business growth.

  
  

SOFT SKILLS

• Customer-focused attitude

• Adaptability and strategic thinking

• High attention to detail

• Proactive and positive approach to challenges